🚚 SHIPPING POLICY – GUMMY LOCAS

Last updated: November 12, 2025

Order Processing

All orders are processed within 24–48 hours (Monday–Friday).
Orders placed on weekends or holidays will be processed the next business day.

During high-volume periods or seasonal demand, processing times may be slightly extended.

Shipping Methods & Delivery Times

Delivery times depend on the method selected at checkout and your location:

Standard Shipping: 3–7 business days

Expedited Shipping: 2–3 business days

Priority Options: Displayed at checkout based on your ZIP code

Please note:

Delivery times are estimates, not guarantees.

USPS and UPS may experience delays due to weather, operational issues, or seasonal surges.

Once the package is transferred to the carrier, delivery speed is outside our control.

Tracking Your Order

Once your order ships, you will receive:

Shipping confirmation email

Tracking number

Delivery updates (if enabled)

Tracking information may take up to 24 hours to update after shipment.

Heat & Melting Disclaimer

Our products may soften or melt in warm weather.

To reduce risk, we recommend:

Selecting expedited shipping during warm seasons

Shipping to an attended address

Avoiding PO Boxes in hot climates

Melting during transit is not considered a defect.
For melting-related claims, refer to our Refund Policy.

Damaged Packages

If your package arrives damaged:

Take photos of:

Outer shipping box

Shipping label

Product condition

Email contact@gummylocas.com within 3 calendar days of delivery.

We will review and determine if a replacement or partial refund is appropriate.

Damage caused by carriers must be claimed through USPS or UPS.

Lost or Misdelivered Packages

Most shipments include carrier insurance from USPS or UPS for lost or misdelivered packages.
If your package is marked as lost, stolen, or misdelivered, you may file a claim directly:

USPS Claims: https://www.usps.com/help/claims.htm

UPS Claims: https://www.ups.com/us/en/support/file-a-claim.page

We can assist you during the claim process, but carriers make the final decision.

Packages Marked “Delivered”

If the carrier marks your package as “delivered”, but you did not receive it:

Gummy Locas is not responsible for theft or misdelivery

You must file a claim with USPS or UPS

We recommend checking with neighbors, your building office, or your local post office before filing a claim.

Incorrect or Incomplete Addresses

If the shipping address entered at checkout is incorrect or incomplete:

Shipping fees are non-refundable

We are not responsible for nondelivery or delays

You may request reshipment by paying a new shipping fee

If you prefer a refund instead of reshipment, we can refund 50% of the product value as a courtesy

We cannot change the address after an order has been fulfilled.

Order Changes & Cancellations

Orders may be canceled only before fulfillment begins.
Once an order has been packed or shipped, cancellations are not possible.

International Shipping (If Enabled)

International rates are calculated automatically at checkout.

Buyers are responsible for:

Customs duties

VAT

Import taxes

Any country-specific fees

Delivery times can vary and may be delayed by customs processing.

(Si decides NO ofrecer envíos internacionales, te preparo una versión sin esta sección.)

Contact

For shipping questions or support, contact us at:
📧 contact@gummylocas.com

Brand: Gummy Locas
Legal Business Name: Yiknal
Location: Texas, USA